At FZ Online, protecting our customers’ privacy is a top priority. We are committed to maintaining strong and meaningful privacy protections. Your trust is important to us, and we take the responsibility of safeguarding your personal information very seriously.
This Privacy Policy explains:
- What information we collect
- How we use your information
- When and why we may share information
- Your rights and choices regarding your data
This policy applies to all visitors, app users, customers, buyers, and users (collectively referred to as “Users”). It also applies to all products and services provided by FZ Online. By accepting this Privacy Policy and the Terms & Conditions during registration, you consent to the collection, storage, use, and disclosure of your personal information as described here.
Information We Collect and How It Is Used
We collect information when you interact with us, use our website, apps, or services. This may include:
- Personal details: Name, contact information, payment details, images, or recordings (if applicable).
- Service usage data: Call records, websites visited, network traffic, device information, identifiers, and service preferences.
- Account details: Login credentials, passwords, and security questions.
How we use this information:
- To create, manage, and maintain your account and billing records.
- To assess credit and payment risks.
- To provide, deliver, and support services you subscribe to.
- To resolve service-related issues or queries.
- To protect against fraud, abuse, or unauthorized use of our services.
- To enhance and improve our services, develop new products, and conduct research.
- To authenticate your identity and determine eligibility for new services.
- To communicate with you regarding account updates, service offers, and marketing promotions (where permitted).
We may monitor or record communications with you for training, quality assurance, and service improvement. In cases of technical support, we may access device settings to help resolve issues or enable necessary applications.
Information Sharing
We work with trusted vendors and partners who help us deliver, repair, and bill for our services. We share customer information with them only when necessary and require them to protect your data. For example:
- Payment processorsmay receive your billing details to complete transactions.
- Technical partnersmay assist in providing or restoring services.
We do not allow vendors or partners to use customer information for their own marketing purposes.
FZ Online may also share information in the following cases:
- To comply with legal requirements (court orders, subpoenas, etc.).
- To protect the rights, property, and safety of our company, customers, or employees.
- To prevent fraud, abuse, or unlawful activities.
- To resolve or defend against complaints or legal claims.
- To auditors, regulators, or third parties you have authorized to verify your account.
To assist with advertising campaigns or prepare aggregate reports (information that does not personally identify individuals).